Gift Voucher FAQ
Your UATO2 gift voucher entitles you to take part in a Climb. Gift Vouchers must be kept safely and securely at your own risk and we will take no responsibility for any loss you may incur as a result of the loss or theft of a Gift Voucher or its unique code.
Redeeming your Gift Voucher
In order to enjoy your UATO2 experience, you need to redeem your Gift Voucher for a specific date and time. We recommend that you book as early as possible to avoid disappointment. Here's how to redeem your voucher:
- 1. Make a booking by visiting our website (“UATO2 Website”) or in person at The O2 Box Office.
- 2. You will need your Gift Voucher with you to redeem your Climb.
- 3. We'll send you a confirmation email to confirm your booking.
Validity
Gift Vouchers are valid for twelve months from the date of purchase, unless otherwise stated in the terms of a particular offer (the “Expiry Date”) and are non-refundable. One Gift Voucher is redeemable for one Climb. The expiry date refers to the redemption, not the climb date. You must redeem the gift voucher before the expiry date or the voucher will cease to be valid, however you can book to climb beyond the expiry date subject to availability at the time of redemption. The expiry date cannot be extended nor the gift card reactivated if it has expired.
Terms & Conditions
UATO2 is offered subject to availability, details of which can be found on UATO2 Website. No booking shall be deemed to have been accepted unless accepted by us in writing (which shall include our confirmation of booking email). Please make sure you have read the UATO2 Terms and Conditions of Booking and Admission (“UATO2 Terms and Conditions”) which can be found on the UATO2 Website before making your booking. By redeeming a Gift Voucher for a ticket you are confirming that you have read and accept both these Gift Voucher Terms and Conditions and the UATO2 Terms and Conditions (together the “Terms and Conditions”) on your behalf and any person on whose behalf you are redeeming a Gift Voucher or making a booking and agree that you shall ensure that all persons in your booking are aware of and accept the Terms and Conditions. Unless expressly stated otherwise in these Gift Vouchers Terms and Conditions, in the event of a conflict between the UATO2 Terms and Conditions and these Gift Voucher Terms and Conditions the former shall take precedence. Gift Vouchers cannot be exchanged or refunded for cash. Gift vouchers cannot be used in conjunction with any special offer or promotion or promotional code.
If we close a Climb other than as a result of your acts or omissions, your climb will be rescheduled. There are no refunds for climbs booked with Gift Vouchers.
Description
The information relating to your Gift Voucher is correct at the time of print, however we reserve the right to change the Climb experience from time to time. Current details of the Climb experience can be found on the UATO2 Website.